Terms of Service for the Bold Web portal

 

version 1.5 - 03-2025

Please carefully read these Terms of Service (“ToS”) to ensure that you understand its contents before you use the Bold Web Portal. By checking the acceptance box when you register yourself to use the Bold Web Portal, you enter into an agreement with Bold. If you do not agree with these ToS, please do not use the Bold Web Portal. 

These ToS cover your use of the Bold Web Portal whether or not used in combination with any Bold Product.

If you accept these ToS on behalf of another person, you warrant that you have full legal authority to accept the terms and conditions in these ToS on behalf of that person, and to legally bind that person.

Bold may amend, supplement or replace the conditions of these ToS in its sole discretion.

 

1. How to contact us 

1.1. If you have any questions or suggestions regarding the Bold Business Account, please contact us at support@boldsmartlock.com.

 

2. Definitions

2.1. In these ToS, the expressions below shall have the meaning assigned to them in this clause, unless the context requires otherwise:

Bold: Bold Security Technology B.V. Leidseveer 2, 3511SB, Utrecht, the Netherlands;
Bold App: the Bold application, including any Updates, the main purpose of which is to open and close the Bold Smart Cylinder (the cylinder lock which can be opened and closed with the Bold App and a personal PIN code). 
Bold Products: the physical access system products purchasable from Bold, including the Bold Smart Cylinder, the Bold Smart Connect and the Bold Clicker;
Bold Web Portal: web application of Bold that allows managing end users’ access to and use of Bold Products and the Bold App. 
Documentation: The information about the Bold Web Portal, its features and the system requirements as made available by Bold. 
Updates: any modified versions of, and additions to the Bold App. 
ToS: these Terms of Service, including its exhibits.

 

3. License

3.1. All intellectual property rights in the Bold Web Portal and the Documentation throughout the world belong to Bold (or its licensors).
3.2. Bold grants you a non-exclusive, non-transferable, limited, revocable license to use the Bold Web Portal and the Documentation in accordance with these ToS. Bold reserves all rights not expressly granted to you in these ToS.

 

4. Pricing Structure and Restricted Status

4.1. Access to and use of the Bold Web Portal is linked to your Bold subscription. The fees that apply depend on the subscription you hold with Bold, including the number of locks it covers.

4.2. If the payment for your Bold subscription fails, your account will be placed in a restricted status, limiting access to features such as user management and device configuration. Full access is restored once payment has been successfully processed.

 

5. Permitted use and restrictions

5.1. You may use the Bold Web Portal for the purpose of managing end users’ access to and use of Bold Products and the Bold App. 

5.2. If you access or use the Bold Web Portal for the benefit an organization, you warrant that you have obtained the required authorizations to do so from the relevant organization and that you shall cease using the Bold Web Portal if you lose such authorizations. 

5.3. You acknowledge that access to your Bold Web Portal could result in unauthorized access to private space(s). You are solely responsible for securing any devices that you use to access the Bold Web Portal and keeping your Bold Web Portal account information confidential. 

5.4. You shall use the Bold Web Portal and the Documentation in accordance with applicable laws and shall not:

  1. Provided that this is not a part of the intended Bold Web Portal functionality, rent, lease, lend, sell, redistribute, sublicense, provide or otherwise make available the Bold Web Portal and the Documentation in any form, in whole or in part to any person without prior written consent from Bold;
  2. Copy, adapt, translate, decompile, reverse engineer, disassemble, alter, modify or create derivative of the Bold Web Portal or any parts thereof, except to the extent permitted by applicable law or as otherwise provided in these ToS;
  3. Delete or alter any disclaimers, warnings, copyright or other proprietary notices accompanying the Bold Web Portal and the Documentation; 
  4. Use the Bold Web Portal in a way that could result in unauthorized access, damage, disable, overburden, impair or compromise Bold’s systems or security or interfere with other users of the Bold Web Portal;
  5. Collect any information or data through and from the Bold Web Portal or Bold’s systems or attempt to decipher any transmissions to or from servers in connection to the Bold Web Portal.

 

6. Updates and support

6.1. From time to time Bold may update and change the Bold Web Portal and the Documentation in its sole discretion and without notice to you, for instance to improve performance, enhance functionality or address security issues. 

 

7. Data Protection

7.1. Under data protection laws, Bold is required to inform you about who Bold is, how Bold processes your personal data and for what purposes, and your rights in relation to your personal data and how to exercise them. This information is provided in the Bold Privacy Statement. We advise you to carefully read this information before using the Bold Web Portal. 

7.2. You are solely responsible for your processing of personal data of individuals whose use of the Bold Products is managed by you via the Bold Web Portal. You are also solely responsible for the legality of such personal data and shall comply with all your obligations under the data protection laws, including but not limited to the General Data Protection Regulation. Bold solely processes any such personal data on your behalf and acts as a data processor. In order to meet the obligation set out in art. 28(3) GDPR, you and Bold enter and comply with the Data Processing Agreement attached to these ToS as Exhibit 1.

 

8. Disclaimer 

8.1. Your use of the Bold Web Portal is at your own risk. 

8.2. The Bold Web Portal and the Documentation are provided on an “as is” and “as available” basis without warranty (garantie) – express or implied – of any kind. Bold specifically disclaims the warranty of fitness for a particular purpose. No oral or written advice given by Bold, its dealers, distributors, agents or employees shall create a warranty or in any way increase the scope of this warranty and you may not rely upon such information or advice.

 

9. Liability

9.1. The liability of Bold for any and all damages incurred by you in connection with the use of the Bold Web Portal and these ToS is excluded to the fullest extent.

 

10. Term and termination

10.1. These ToS will continue to be in force until terminated by you or Bold. Termination of these ToS entails that you are no longer able to use the Bold Web Portal.

10.2. You are free to terminate these ToS at any time by deleting your Bold Web Portal (and Bold App) account.

10.3. Bold is entitled to terminate these ToS with immediate effect or with effect from a later date specified by Bold at any time without stating reasons.

 

11. Miscellaneous

11.1. A failure by Bold to give notice to you of any breach or non-fulfilment of any provision, term or clause of these ToS shall not constitute a waiver thereof, nor shall the waiver of any breach or non-fulfilment of any provision, term or clause hereof constitute a waiver of any other provision, term or clause thereof.

11.2. The provisions of these ToS apply to the extent permitted under applicable law. In the event that certain provisions are not permitted, those provisions shall not apply to you, while the other provisions shall continue to apply. 

11.3. The Bold Web Portal may contain links to other websites, resources, or services which are proprietary to third parties, such websites, resources and services are provided for your information only and you access them at your own risk. Bold is not liable or responsible for the content or operation of third party websites, resources or services. Bold advises you to carefully read any applicable terms and conditions and privacy policies.

 

12. Governing law and disputes

12.1 These ToS and your use of the Bold Web Portal is governed by and construed in accordance with the laws of the Netherlands, excluding its conflicts of law rules. 

11.2. Any dispute between Bold and you shall exclusively be submitted to the competent court in Utrecht, the Netherlands. The foregoing shall not apply if you, within one month after Bold has invoked this provision, notify Bold in writing that you would like to submit this dispute to the competent court pursuant to applicable procedural law.