Return

We're sorry to hear that you want to return our product. We'd like to know the reason for this.

  • Register your return within 14 working days using the form below
  • Make use of the return label sent along. You do not have to pay any costs for the return.
  • The product must be undamaged and in its original packaging (make sure you no longer own the lock).
  • Make sure the product is well packaged for return.

After receipt, Customer Service will process your return and you will receive the purchase amount within 14 days refunded to the account number known to us. If the product is damaged, we can pass on the depreciation of the product to you. So treat the product with care and check that it is well packaged upon return.